Faqs

How can I contact Small Direct Debit?

Just pop us an email at [email protected] We will try to get back to you ASAP.

Is my personal information safe?

Our direct debits are set-up and collected by GoCardless. When you click the ‘set up direct debit’ button, you will be transferred to Gocardless’ website to put in your details. We have no access to your bank details. GoCardless use strong encryption to keep all your details safe. For more information on GoCardless security, see here and here.

Can I cancel the direct debit?

Yes. You’re right to cancel it at any time is guaranteed by the direct debit guarantee. You can cancel any time through your bank. It is quick and easy to do online (it may be in the ‘regular payments’ section). Alternatively, you can call your bank. If you’re having trouble cancelling it, you can send an email to [email protected]

How long does it take for the direct debit to be set up?

It takes a few days after you sign up for the direct debit to appear on your account. Do not start any switch until you have confirmed that the direct debit has been set up.

Which direct debit is best for a bank offer which needs a calendar month direct debit? 

Any direct debit for a fixed date, or the last day of the month. Keep in mind that it takes a few days from when you sign up until the first payment is taken, so leave as much time as possible before the first payment.

Which direct debit is best for a bank offer which needs a statement month direct debit? 

Choose the monthly direct debit date which is not too close to the day your statement is issued. The reason being that direct debits are only collected on working days. When your chosen date falls on a weekend or bank holiday, the payment will be delayed to the next working day (or will be made earlier if you use the ‘last day of the month direct debit’).

How many direct debits can be made on one account?

You can make multiple direct debits on one account. Just sign up again for the same payment date. Do not use two different payment dates on one account, as they may appear as one direct debit.

You don’t offer the direct debit I need!

We will create a custom direct debit just for you! We can supply direct debits in a number of currencies, for any number or frequency of payment days you choose. Just send an email to [email protected] with the details of what you need.